Frequently Asked Questions

Shipping & Delivery

How long will my order take to arrive?

Most orders arrive within 5–9 business days, depending on the product. You'll receive tracking information when your order is on its way.

Will everything in my order arrive together?

Not always. If your order includes multiple products, they may arrive in separate packages and at different times. You'll receive tracking information for each shipment.

Do you ship internationally?

The Queen Bea Collection currently ships within the United States. International shipping is coming later as we work through the best way to get your order to you without unreasonable shipping costs.

Orders & Returns

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. Once an order is being processed, we may not be able to change or cancel it.

What if my order arrives damaged, defective, or incorrect?

Please contact us with your order number and photos of the item you received. We'll make it right.

What is your return or exchange policy?

We don't accept returns or exchanges for change of mind.

If your order arrives damaged, defective, or incorrect, please contact us so we can make it right.

Payment & Gifts

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and Diners Club, along with Shop Pay, Apple Pay, Google Pay, and PayPal. Available payment options will be shown at checkout.

Can I send my order as a gift?

Absolutely. Enter the recipient's address as the shipping address at checkout. Packing slips do not include prices, so your gift can go directly to the recipient.